NTTA Pilots Roadway Customer Service Program

The North Texas Tollway Authority (NTTA) recently began formation of its Roadway Customer Service Program, another initiative that will help keep NTTA customers safe and traffic flowing smoothly.    

The division of 13 employees will initially be piloted on State Highway (SH) 121. This pilot team will provide one service unit patrolling twenty-four hours a day, seven days a week to assist customers and emergency responders. Units will assist stranded motorists; remove debris from the roadway; assist with the removal and protection of abandoned vehicles; provide protection to emergency responders, customers, and construction workers at incident scenes; and assist during disasters or regional emergencies and evacuations.    

The NTTA will be recruiting internal staff for the new Roadway Customer Service positions. Current NTTA employees affected by the transition to all-electronic toll collection, who already have a working knowledge of NTTA roadways and protocol, will have the first opportunity to fill the positions prior to looking outside the agency.

Since 2005, the NTTA has partnered with the Texas Department of Transportation and the Dallas County Sheriff’s Office Courtesy Patrol Unit to provide partial coverage of the Dallas North Tollway and the President George Bush Turnpike during peak hours.

The NTTA uses sophisticated intelligent transportation technology outfitted with Automated Incident Detection to alert staff of hazards, customers, or incidents needing attention on the system. They then deploy the needed resources, such as a Roadway Customer Service Unit, to ensure quick resolution and safety, and the restoration of mobility.

Motorists needing non-emergency assistance can call the NTTA’s Command Center at 214.224.2203 (this number can be found on your TollTag) to request assistance.