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TollTag FAQ: How do I exchange my old, hard-shell TollTag for new blue sticker TollTag? TollTag FAQ: How do I exchange my old, hard-shell TollTag for new blue sticker TollTag?
Although you are not required to exchange your hard-shell TollTag for the newer model, you can upgrade to the sticker TollTag in person or by mail at no additional charge.
In person: Just visit the NTTA Customer Service Center located at 5900 W. Plano Parkway in Plano. (Visit www.ntta.org/AboutUs/ContactUs/ for hours of operation and directions.)
By mail: Send your hard-shell TollTag to NTTA either of the addresses listed below. Be sure to include the following information: TollTag account number, driver license number, and the year/make/model of the vehicle the TollTag is associated with. Also, be sure to include an address if it is different from the address on the TollTag account.
NTTA Customer Service Center
P.O. Box 260928
Plano, TX 75026
or
5900 W. Plano Parkway
Plano, TX 75093
If you have any questions about exchanging your TollTag, feel free to call the NTTA Customer Service Center at 972-818-6882 (NTTA).
For more information about TollTags, as well as other NTTA initiatives and projects, please visit www.ntta.org.
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