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ZipCash Invoices Redesigned The NTTA’s invoices and notices have received a user-friendly makeover that will help customers distinguish each step in the payment and collections process.
Each phase of the new three-step invoice process--ZipCash, ZipCash Late Notice and Violation Invoice--has a distinct look to differentiate steps. The ZipCash Late Notice is printed on pink paper, and the Violation Invoice has a bold red bar across the top.
“The NTTA encourages all motorists to enjoy the convenience and cost savings associated with a TollTag account for paying tolls,” said Clayton Howe, NTTA assistant executive director of operations. “But for other payment options, the new invoices are much more informative. By outlining the repercussions for not paying, we hope to encourage motorists to pay for the use of the toll road before administrative fees are applied to the transactions.”
The process is simple: a ZipCash customer receives a bill in the mail for his transactions at the higher ZipCash rate and then has 30 days to pay the invoice(s). Payments are accepted online, over the phone and by mail. A $2.50 late charge is assessed if payment is not received in 30 days of the invoice. If invoices are not paid after another 15 days, a $25 administration fee will be charged for each transaction. The NTTA will reduce the $25 fee to $8.33 if the violation is paid in the next 30 days. After continued nonpayment, accounts are forwarded to a collection agency, and the case could end up in court if a customer refuses to pay.
The NTTA pursues violators in order to maintain its operations and ensure fairness for the more than 92 percent of NTTA motorists who do pay their tolls.
ZipCash customers can avoid paying 50 percent higher cash/ZipCash rate by getting a TollTag. TollTags also give motorists the freedom to travel on any toll road in Texas. Parking and pass-through fees at D/FW International and Dallas Love Field airports also may be paid with a TollTag. For more information and to sign-up for a TollTag, visit www.ntta.org.
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