Customer Service Center to Receive Software Upgrade

At its January meeting, the NTTA Board of Directors approved a $12.8 million upgrade to its customer service center system to better support the growth the organization has experienced over the past decade.  The upgrade is expected to improve convenience and efficiency for customers and provide the NTTA with a system more equipped to handle the continuous growing number of NTTA transactions.  The system will also improve financial reporting. 

“Customers will have additional options such as the ability to have multiple contacts, addresses and payment methods on the same account.  They can also set different user preferences such as receipt delivery and payment method for each roadway,” said NTTA Assistant Executive Director of Operations Clayton Howe.  “Our operations continue to expand.  This upgrade will allow us to maintain and enhance customer service levels.”

The NTTA’s current customer service center system was designed and implemented in 1999 and has been enhanced and supplemented multiple times since then.  The customer service center upgrade will begin in the second quarter of this year and should be complete in the first quarter of 2011.  The implementation of the upgrade is not expected to affect NTTA’s service to customers.