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New Options Available for Rental Cars Is your vehicle in the shop for repairs and you’re driving a rental or loaner? Do you have visitors coming into town with no TollTag? Just in time for the Super Bowl, the NTTA is reminding customers that a Zip-Pass account is available as a short-term method for visitors to pay for tolls in rental vehicles or personal vehicles.
Customers with sticker TollTags can temporarily add the rental car vehicles to their existing accounts, and the transactions will post to the account at a later date. It is important to update your account information when you return the rental car with the correct vehicle information. A customer with a hard-case TollTag also may temporarily move the TollTag to a rental car AFTER they update the account with the rental vehicle’s information. Then, the customer simply removes the vehicle from the account once the vehicle has been returned. Vehicles may be added or removed either online or by contacting the NTTA Customer Service Center at 972.818 (NTTA) 6882.
An NTTA Zip-Pass account allows motorists to avoid added fines, fees and opt-in costs charged by rental car companies and assures tolls are paid on time while driving a rental car or visiting Dallas/Fort Worth in a personal vehicle.
While rental car companies have varying toll payment methods, Zip-Pass offers a consistent way to pay tolls accumulated in a rental vehicle. Customers must call NTTA Customer Service at 972.818 (NTTA) 6882 and provide:
- A beginning and end date for the account
- A debit/credit card number
- Address and contact number
- Make, model, year and color of vehicle
- License plate number and state
- Driver license number
The account can be opened for just $5 per day with a minimum balance of $20. If the account balance drops below $10, the credit card on file is re-billed $20. Tolls accrued during the beginning and end dates are billed at the higher Zip-Cash rates. Any remaining funds will be refunded approximately 45 days after the end date. This benefit is unique to the NTTA ZipPass account, whereas opt-in rental car programs do not offer refunds for unused money.
Account holders are not issued a TollTag, therefore Zip Pass accounts cannot be used for parking and pass through at Dallas Love Field Airport or DFW International Airport.
“The NTTA is committed to providing all customers a convenient way of paying for tolls to avoid additional fines and fees,” said Clayton Howe, assistant executive director of operations. “Zip-Pass accounts provide rental car customers and visitors using their personal cars a hassle-free option of paying tolls without the risk of added fees charged by some rental car agencies. Visitors will have the peace of mind that comes with knowing all their tolls have been paid in a timely fashion, while having the benefit of traveling DFW via toll roads.”
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