North Texas Tollway Authority -- Driving Forward - A monthly customer newsletter
July 2011 Issue: Back | Archives

TollTag FAQ

Q: How do I update my credit card information on my TollTag account?

A: The easiest way to update your credit card information is by visiting the NTTA’s online Customer Service Center. Log into your TollTag account, then click on “Credit Card Management” to edit your information. Once you’ve entered the new information, click “Save” to complete your update. While you are updating your payment information, please take the time to verify your vehicle information.

Outdated or incorrect credit or debit card information is one of the most common reasons for a TollTag account to drop to a negative balance.  When this happens, the NTTA sends the customer ZipCash invoices, and tolls are billed at the 50 percent higher ZipCash rate.

Visit the NTTA’s online Customer Service Center for answers to other frequently asked questions about TollTag accounts, including information about maintaining your account, toll rates, interoperability or TollTag distributor locations.

Customer Service Center
972-818-6882 (NTTA)
www.ntta.org/
TalktoNTTA@ntta.org

Roadway Customer Service / Courtesy Patrol
972-444-4357 (HELP)

NTTA Command Center
(214) 224-2203

Emergencies on the Roadway
Dial 911 immediately

 

NTTA Administrative Offices
214-461-2000

Current Roadway Conditions and Lane Closures
Driving Conditions

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