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A ZipCash Invoice? But I’m a TollTag Customer?  So, you’re a TollTag customer, and you got a ZipCash invoice. What should you do? Don’t panic, simply call us, and we’ll research what happened. Here are the top two reasons why a TollTag customer might receive a ZipCash invoice – and how you can keep this from happening to you.
- Expired/new credit or debit card – They do expire or you misplace them on occasion. So, if this happens to you, check to see if this was the card you had your TollTag account set up with. If it is, the quickest way to correct this is to update your information online at www.ntta.org.
- New license plate or, better yet, new car – Your TollTag is tied to a specific license plate. If the plate is different, a ZipCash bill – at the higher ZipCash rate – is sent to the registered owner of the vehicle. Update your license plate either online or by giving us a call.
Update on New Billing Process
As a TollTag customer you don’t have the hassle of ZipCash invoices. However, ZipCash customers may receive a Third Notice of non-payment as the NTTA continues to pursue collections from everyone who chooses to drive our roads. In accordance with Senate Bill 469, the first Third Notice of Non-Payment notifications were recently sent by the NTTA’s contracted collection agency. The notices include a $29 collection fee charged by the collection agency. Just as we encourage our TollTag customers to call us if you receive a ZipCash invoice, call us if you receive a Third Notice of Nonpayment so that we may determine why you received the notification.
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