NTTA Welcomes Customer Feedback

Every day, NTTA employees focus on providing solutions – whether through enhanced mobility for drivers throughout the D/FW Metroplex or through service that delights our TollTag and ZipCash customers. Here are some recent examples of the feedback you have given the NTTA about our customer service.

Daniel B., regarding the Lewisville Lake Toll Bridge (opening this summer)
“I would like to say that I am very happy that this bridge project is almost done. I am sure that this bridge will have a positive effect on many people, but I might benefit more than anyone else will.

“My home is in Lakewood Village and I work in Lake Dallas. My commute time is roughly 45 minutes each way on good days and over an hour each way when the traffic is heavy. The current commute distance is approximately 25 miles. As soon as this bridge is finished, I will get roughly two hours of my life back every single day. My commute time, once the bridge is finished, will be reduced by 90 percent. The total distance I will travel will be cut down from 25 miles one way to just over two miles each way.

“For the last five years I have been looking forward to this bridge. I want to let the world know that you have hit this one out of the park.”

Mark V., Customer of Wendelin Oji
“I have never been in a more efficient, friendly and helpful place of business. I wish all government offices were this way. You are a true example of government working for the people; I am truly impressed and thankful.”

Customer of Jinger Elmore-Gonzales
“She was very proactive in resolving an issue from Love Field, three years past. I was at the NTTA office to get a TollTag for my daughter’s first car and Jinger spoke directly to my 16-year-old daughter. GREAT customer service!”

John S., Customer of Jean Ferrara
“This was one of the easiest dealings I’ve ever had with a business. Everything was handled quickly and to my complete satisfaction. Jean was just wonderful and had my issues resolved in a matter of minutes. I wish all companies trained their employees in ‘your’ art of customer service. Thank you.”

Customer of Raymond Woodley
“Friendly service and knowledgeable. He was very attentive to my needs.”

Customer of Anita Thompson
“Anita was knowledgeable and addressed my problem. When I did not know my wife’s driver license number, she waited on the line while I tried to call my wife instead of making me hang up and call back. She was exceptional in every way. She reflects the highest standards of customer service. You should be thankful to have such a quality employee.”

Customer of Jean Ferrara
“She was very helpful, understanding and efficient to help me in all my concerns and needs at NTTA. My wife is pregnant with triplets, bed-resting in the hospital for about three months and the account is under her name, so I didn’t figure what was going on with her account until I saw a red light on the NTTA booth. I stopped by the office and got scared with the amount owed on her account. Jean understood the situation and, always with patience and a smile, helped me. I am so thankful for what she did for me in this difficult time.”

Customer of Paula Emami
“Paula was very friendly, smiled and shared a personal story relating to my situation. I felt very comfortable; she gave me a feeling of trust. I felt as if she knew what she was talking about. The line was long, but she made me leave the office in a good mood. Go figure.”
Keep talking and writing to us; we appreciate and welcome feedback from our customers!

For more information on the NTTA, visit www.ntta.org.