Don’t Forget! New Saturday Customer Service Center Hours

The NTTA is adjusting its weekend hours to better serve its TollTag and ZipCash customers.
 
Beginning Saturday, Oct. 23, the NTTA Customer Service Center, located at 5900 W. Plano Parkway in Plano, will change its Saturday hours of operation to 9 a.m. to 5:30 p.m. for customers who choose to manage their accounts in person or on the phone. The center is closed on Sundays and weekday hours will remain 7 a.m. to 7 p.m.
 
The Customer Service Center can be reached by e-mailing customerservice@ntta.org or by calling 972-818-6882 (NTTA).  In addition to managing accounts in person and on the phone, customers can also manage their accounts online 24/7, allowing them to print receipts for expense reports, update account information and much more. 

Cash will no longer be accepted on the NTTA System once the conversion to cashless toll collection goes into effect Dec. 10. After the conversion, tolls must be paid through a TollTag account or the NTTA’s ZipCash payment method. Customers who use ZipCash—the NTTA's pay-by-invoice toll collection method—pay 50 percent more than customers who have TollTags. TollTags also can be used on any toll road in Texas. Customers whose TollTag accounts are backed with a credit or debit card can use their TollTags for parking and pass-through privileges at D/FW International Airport and for all parking at Dallas Love Field Airport. Customers can have up to three TollTags, a “family pack,” on one account at no additional charge.

To stay up to date on the conversion to cashless tolling, customers can sign up to receive the NTTA’s new weekly cashless tolling e-newsletter.  More information can be found at www.ntta.org