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NTTA’s People-Driven Transition to Electronic Toll Collection The employee transition plan consists of several initiatives which aim to identify, prepare and place the affected employees in other departments within the NTTA or with other agencies located in the Metroplex, even though the NTTA is working to make sure all employees who would like to remain with the NTTA are given the opportunity to do so. The initiatives include:
- Educational assistance program to allow NTTA’s employees to get trained to assume a different position within the authority.
- Personal computers placed in all main lane plazas so that employees have access to training and skills development materials during their breaks
- Job fair – All NTTA departments provided affected employees information about their respective departments. Outside organizations, such as DART, D/FW Airport, City of Dallas and Love Field Airport also participated.
- Skills Development Workshops – Resume writing, interview skills, mock interviews and communications training.
- Online Computer-based training – On line learning management system that provides training programs, tracking and support.
- Technical training – Beginning, intermediate and advanced PowerPoint, Word and Excel courses.
- Mentor and Job Shadowing Program – An opportunity to shadow mentors within the NTTA to gauge interests in the different departments. Mentors, then, provide information on education and skills required to assume the position.
Thus far, toll collection and vault employees have taken over 4000 courses and classes offered on the online, computer-based training network. The commitment by the employees as well as the organization will ensure that the transition to electronic toll collection goes smoothly.
All NTTA roads will be all-electronic by 2010. The gradual implementation schedule calls for the Tollway ramp plazas and Mountain Creek Lake Bridge to become all-ETC in 2008; the Tollway main lane plazas and Addison Airport Toll Tunnel to be converted in 2009; and the entire President George Bush Turnpike (ramp plazas and main lane plazas) in 2010.
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