North Texas Tollway Authority -- Driving Forward - A monthly customer newsletter
October 2011 Issue: Back | Archives

TollTag Q&A

Q: I’m planning to buy a new car soon. Can I keep my old TollTag?

A: Yes, if you have a hard-cased TollTag and only after you update your account with the new vehicle information. For temporary (paper) plates, please update your account’s vehicle information online by checking the “temporary plate” box, and include the expiration date. Once permanent license plates are issued, you must update your account with the permanent plate information.

Sticker TollTags cannot be removed without damaging them, so you’ll need to get a new TollTag to go with your new car. Simply contact us with your driver license number and the TollTag account number, and we will be able to deactivate the old account and issue a new TollTag.

Each TollTag is directly associated with a specific car and license plate. Switching TollTags between cars without updating your account may cause you to receive ZipCash invoices at the higher toll rates. Manage your account online or call us at 972-818-NTTA (6882).

Customer Service Center
972-818-6882 (NTTA)
www.ntta.org/
TalktoNTTA@ntta.org

Roadway Customer Service / Courtesy Patrol
972-444-4357 (HELP)

NTTA Command Center
(214) 224-2203

Emergencies on the Roadway
Dial 911 immediately

 

NTTA Administrative Offices
214-461-2000

Current Roadway Conditions and Lane Closures
Driving Conditions

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and its products, initiatives and services.